Paying for your therapy care
Whether you are a new client or a returning loyal patient of LifeCare, we want to be sure you understand the cost of care.
LifeCare Therapy Services is an accredited Medicare provider and an in-network provider for United HealthCare. Your therapy can also be covered by a PPO Plan with out-of-network benefits and many long-term care plans. If you do not have insurance or do not want to use insurance for therapy care, private pay options are also available.
The insurance verification process
When you call to make your first therapy appointment with LifeCare, we will ask for your insurance information. As a courtesy to you, we will call your insurance company to verify benefits and coverage prior to start of care and we will review this information with you.
Good Faith Estimate
You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. A Good Faith Estimate is given for patients who do not have insurance, who choose not to use their insurance or those who choose to receive care out of network.
Under the law, healthcare providers need to give patients who dont' have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equpment and hospital fees.
Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your good faith estimate.
You're protected against surprise medical bills
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases you shouldn't be charged more than your plan's copayments, coinsurance and/or deductible.
What is "balance billing" (sometimes called "surprise billing")?
When you see a doctor or other healthcare provider, you may owe certain out-of-pocket costs like a copayment, coinsurance or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn't in your health plan's network.
"Out of network" means providers and facilities that haven't signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called "balance billing". This amount is likely more than in-network costs for the same service and might not count toward your plan's deductible or annual out-of-pocket limit.
"Surprise billing" is an unexpected balance bill. This can happen when you can't control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.
You're protected from balance billing for:
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan's in-network cost-sharing amount (such as copayments, coinsurance and deductibles). You can't be balance billed for these emergency services. This includes services you may get after you're in stable condition, unless you give written consent and give up your protections not to be balance billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan's in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can't balance bill you and may not ask you to give up your protections not to be balance billed.
If you get other types of services at these in-network facilities, out-of-network providers can't balance bill you, unless you give written consent and give up your protections.
You're never required to give up your protections from balance billing. You also aren't required to get out-of-network care. You can choose a provider or facility in your plan's network.
When balance billing isn't allowed, you also have these protections:
You're only responsible for paying your share of the cost (like the copayments, co-insurance, and deductible that you would pay if the provider or facility was in-network. Your health plan will pay any additional costs to the out-of-network providers and facilitities directly.
Generally your health plan must:
Cover emergency services without requiring you to get approval for services in advance (also known as "prior authorization").
Cover emergency services by out-of-network providers.
Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
Count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket limit.
If you have a concern
If you think you've been wrongly billed, contact the U.S. Centers for Medicare & Medicaid Services (CMS) at 1-800-MEDICARE (1-800-633-4227) or visit https://www.cms.gov/nosurprises/consumers for more information about your rights under federal law.
The Florida Department of Financial Services, Division of Consumer Services can be reached at 1-877-MY-FL-CFO.
The federal phone number for information and complaints is 1-800-985-3059.